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Sendoso: Happy Customers!
December 12, 2019

Sendoso: Happy Customers!

Eli Robison | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Sendoso

Sendoso is being used by our Customer Success department, as well as our sales department. It addresses the problem of not being able to get a hold of customers, or potential customers. Our sales department uses Sendoso to help close deals through thoughtful, personalized gifts. I personally use Sendoso to initiate a response from customers who have gone dark. I also send gifts to customers through Sendoso if they just recently sign up with Podium (the company I work for), or if they have had a rough go at things. There are a lot of different use cases for Sendoso. It's been awesome so far!
  • Integrate with Amazon
  • Ease of use
  • It took me a bit to actually get set up and good to go for Amazon.
  • When I don't go to Amazon, I don't use Sendoso too much.
  • It helped me get a renewal from a customer
  • I'm sure it helps our sales org close deals, but I'm not close enough to them to know the ROI.
I like Sendoso more than Rocket Notes because Sendoso lets you buy whatever you like from Amazon. The Amazon integration is huge for me because customers need different things based on their experience with the company.
I haven't really directly dealt with the support for Sendoso. That being said, I talked to someone in my company. who owns that relationship and they seemed to get things resolved rather quickly. So I would give them a good rating.

Do you think Sendoso delivers good value for the price?

Not sure

Are you happy with Sendoso's feature set?

Yes

Did Sendoso live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Sendoso go as expected?

I wasn't involved with the implementation phase

Would you buy Sendoso again?

Yes

I was trying to get a hold of a customer that I just inherited from my book of business and she had gone dark for a long time. After many emails and phone calls with no luck, I sent her a gift basket through Amazon. About a week and a half later, I get an email from her not only looking to meet, but she wanted to talk about adding an additional product to her existing contract.

On another occasion, I had a rough patch with a customer where there was miscommunication and they were clearly upset. Again, I emailed and called the customer to try and make it right with no response. So I sent another gift basket through Amazon. A few weeks later, I got an email from her, thanking me for the treats, and it started our conversations again.