Item: Sendoso
Rating: 10
Author: Brianna Dinoff

Overall Satisfaction with Sendoso

Use Cases and Deployment Scope

Sendoso was being utilized across all of SalesLoft, but especially by the Sales, Marketing and Customer Success teams. During my time at SalesLoft, I was overseeing the sends for the entire Customer Success department. Sendoso was used in several ways by the CSMs; it helped us reconnect with customers that had fallen off the map, celebrate milestones in our business partnerships as well as personal wins occurring in our customer's lives.

Pros and Cons

Pros

Aids in reconnecting with customers that have fallen off the map.
Celebrating milestones in business partnerships.

Cons

Shipping alcohol outside of the United States.

Return on Investment

Reconnecting with customers that have gone dark.

Support Rating

Sendoso support was incredible. Friendly support team with an almost immediate response time when submitting a ticket through their queue or chatting with a support representative on their site. Overall, there was always a very quick time to resolution with the few issues I experienced in the almost two years as a user.

Key Insights

Do you think Sendoso delivers good value for the price?

Yes

Are you happy with Sendoso's feature set?

Yes

Did Sendoso live up to sales and marketing promises?

Yes

Did implementation of Sendoso go as expected?

I wasn't involved with the implementation phase

Would you buy Sendoso again?

Yes

Other Software Used

Salesforce Community Cloud, Gainsight

Likelihood to Recommend

Well suited for telling customers:

Thank you for being flexible
Thank you for renewing
I'm sorry for the bump in your implementation
I'm sorry for experiencing outages
Congratulations on your promotion, wedding, baby, dog, etc.

Comments

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