TrustRadius
ServiceChannel Review 3 of 7
User Review: "ServiceChannel Will Make You Better"
https://www.trustradius.com/facility-managementServiceChannelUnspecified8.814101
Matthew Gargula profile photo
January 09, 2019

User Review: "ServiceChannel Will Make You Better"

Score 6 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with ServiceChannel

We are using a ServiceChannel to invoice one of our customers for their repairs and new orders. They are using ServiceChannel to receive quotes and communicate needs to my company. We have expedited communication between the two companies and also have made invoicing easier.
  • Quick and easy ability to request a work order be created. Able to provide a quote as a proposal and then allow the customer to approve and convert to a work order.
  • Easy Invoicing.
  • Easy for customers to provide work orders as a way to request assistance.
  • This system will always require someone to actively be available to convert proposals. There are still delays depending on the human element of the process.
  • Lots of features and some are not always intuitive.
  • Integration to the current procedure would be nice. Seems this requires the addition of a new system through this Service Channel application/Website. If it were to integrate to current offerings such as SalesForce it may be helpful.
  • The time it takes to process invoices and send/receive work orders is decreased as it is now automated.
  • This simple system requires minimal input, reducing the time it takes to process orders.
  • Manages users and locations, helps to quickly identify proper channels.
ServiceChannel helps us to manage multiple locations for our customer. They are nationwide and require assistance to every location. With ServiceChannel we can easily communicate and execute new orders specific to location. It has become very easy to use and has made us much more efficient.
I havent used any other products that as similar.
Very quick implementation.

We even were involved early on with some of the development of the product and they were very quick to implement changes to make it even better.
I feel that for our current purpose, requesting work orders, offering proposals, and sending invoices, the system works really well. I have not taken advantage of the other features.