ServiceChannel Reviews

14 Ratings
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Score 8.2 out of 100

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Reviews (1-7 of 7)

Jon Nivison | TrustRadius Reviewer
January 21, 2019

ServiceChannel works and it works well.

Score 9 out of 10
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Implementation Rating

9
The initial implementation can be a bit daunting for the facility manager because they have a lot to learn. The way the program works needs to be set up in the way your company works, it is not just plug and play. It takes times but it only really needs to be done once and then after that it will require tweaking here and there.
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James Mouland | TrustRadius Reviewer
May 01, 2018

Why I have NO Regrets in switching to Service Channel

Score 10 out of 10
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Verified User
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Implementation Rating

9
I was very impressed with the young man they sent to Florida to work with myself and the other FM that was tasked to get this up and running along with me. We put in several long days and at times I thought we would never get through it all, but through his confidence and steadfastness we were able to go from "0" to Launch in 30-45 days, this was a good 30 days ahead of plan, and we had such a good build that there have only been a few tweaks we have needed to do, since the launch, it was truly amazing, They listen to you and get to know your culture and practices, and they find a way to incorporate a lot if not all of those into the new build, so that it makes the buy in and over all acceptance of the product much better, which helps the launch and transition go very smooth.
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Eric R Korth | TrustRadius Reviewer
April 25, 2018

An honest review of the Service Channel platform by a multi-site facilities professional.

Score 10 out of 10
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Implementation Rating

5
I don't really have any thought negative or positive. All systems are going to have upgrades or changes in an effort to keep current. I would say based on the fact that SC continues to update/upgrade the system they are aware of the need to stay current. All updates are troubling the first time you work with them. However within minutes I've been able to identify what is new and where everything is located.
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About ServiceChannel

ServiceChannel provides facilities managers with a single platform to source, procure, manage, and pay for repair and maintenance services from commercial contractors across their enterprise. The company aims to deliver transparency and data-driven analytics of service quality, across all trades, locations, and contractors, allowing facilities managers drive significant brand equity and ROI for their organizations without outsourcing or investing in new infrastructure.

ServiceChannel Service Automation is an integrated suite of web- and mobile-based solutions to help manage the entire process of facilities management, including finding contractors and suppliers, entering all planned and demand service requests, tracking work orders, and processing payments. There are currently two different packages: Service Automation Essentials and Service Automation Professional.

More than 450 leading global brands use ServiceChannel daily to conduct business with 50,000+ contractors at more than 220,000 locations in 76 countries.

Categories:  Facility Management

ServiceChannel Features

Has featureWork Order Management
Has featureSpend Management
Has featureContractor Management

ServiceChannel Screenshots

ServiceChannel Competitors

Corrigo, Verisae, Outsourcing

ServiceChannel Support Options

 Paid Version
Phone
Live Chat
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

ServiceChannel Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Countries:United States, United Kingdom, Canada, Mexico, Europe
Supported Languages: English, French, Spanish, German, Italian, Russian, Chinese, Japanese, Korean