Excellent Ticketing System
April 01, 2016
Excellent Ticketing System
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ServiceDesk Plus
ServiceDesk Plus is a great ticketing system for IT departments. It helps keep all service requests neat and organized, and also gives you the ability to search past issues for resolutions on reoccurring issues. The user management is very easy and a breeze to work with. I have used many ticketing systems throughout my IT career (Zendesk, ServiceDesk Plus, Outlook Email, etc.,) and ServiceDesk Plus is for sure my number one. I would recommend this product to any IT Department of any size company.
- Managing and organizing service requests.
- Easy search feature to look up past tickets.
- Reporting feature gives you the ability to see how your techs are doing on a weekly or monthly basis.
- Branding specific to the company.
- Custom reports.
- Email integration.
- Helps techs manage time.
- Managers can run reports on productivity.
- Request are handled fast, which equals less down time.
Great overall ticketing system. Everything is very organized. Easy for someone to learn quickly without even seeing the product before.