ServiceNow Rocks!
December 15, 2016
ServiceNow Rocks!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with ServiceNow
ServiceNow is the platform that we use to manage our clients' IT services. It is also used internally within our organization to provide a service desk function. It automates the flow of business processes through the use of structured workflows.
- Service Watch is a component that ServiceNow utilizes to discover the IT assets (or configuration items) across different domains. Service Watch also configures the CMDB with what it discovers. This is one of its strengths.
- It has many plugins that you can enable to manage the processes in the Service Life Cycle. The applications that I was able to look into are Change Management ansd Software Asset Management. It provides a lot of funtionality out of the box without doing any additional configurations
- ServiceNow is also very customizable. You can create your own application if you wanted to and put those applications as widgets on the Service Portals.
- The environment for developing widgets seems a bit undone. I found it more challenging to write widgets than applications on Service Now.
- It supports AngularJS development, but it seemed like you need to work with a stripped down version of Angular. Also, there was no support for AngularJS 2.0 in the Helsinki version.
- If configured properly, I see a great value-add to our clients' businesses. For exaple, for a standard change for a failed disk drive, the system can automatically create incident tickets, assign it to appropriate groups, and have those groups take actions.
- It increases the accountability and facilitates a smooth flow across different functional groups of an organization