ServiceNow IT Service Management

ServiceNow IT Service Management

About TrustRadius Scoring
Score 8.4 out of 100
ServiceNow IT Service Management

Overview

Recent Reviews

Great Service Management Tool

9 out of 10
April 08, 2022
ServiceNow is our primary ITSM tool, we use the modules like Change Management, Incident Management and Problem Management extensively. …
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Best ITSM Tool in the Market

10 out of 10
April 06, 2022
we use it as a single point of management system for all kinds of IT services. I use it almost every day and the best part is you can keep …
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SNOW ITSM needs simplification

7 out of 10
February 13, 2021
Being used across the organization for everything that falls under the IT portfolio. For anything that involves IT requests, for all range …
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Service Now--at your service

7 out of 10
December 21, 2020
We use ServiceNow IT Service Management for change, asset, incident, and problem management. It’s used by the IT department though we have …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features

Organize and prioritize service tickets (67)

9.0
90%

ITSM reports and dashboards (62)

8.4
84%

Self-service tools (65)

7.6
76%

Subscription-based notifications (63)

7.4
74%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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Starting Price

$10,000.00

Cloud
per year

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Incident and problem management

8.1
81%

ITSM asset management

7.8
78%

Change management

8.1
81%

Product Details

What is ServiceNow IT Service Management?

ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management, and (on the higher tier ITSM Professional plan) ITAM and software asset management.

ServiceNow IT Service Management Integrations

ServiceNow IT Service Management Competitors

ServiceNow IT Service Management Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

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Frequently Asked Questions

What is ServiceNow IT Service Management?

ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management, and (on the higher tier ITSM Professional plan) ITAM and software asset management.

What is ServiceNow IT Service Management's best feature?

Reviewers rate Organize and prioritize service tickets highest, with a score of 9.

Who uses ServiceNow IT Service Management?

The most common users of ServiceNow IT Service Management are from Enterprises (1,001+ employees) and the Information Technology & Services industry.

Reviews

(1-25 of 79)
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Score 10 out of 10
Vetted Review
Verified User
Review Source
  • It has surely saved so much money as rather than spending on multiple tools for IT management organizations can spend only on a single tool and manage every on a single platform.
  • I like the transparency of work in ServiceNow IT
  • It is a very user-friendly tool no training is required to use it. almost everything is self-explanatory
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Personally as an end-user, I feel like my issues have been resolved more quickly/don't tend to get as lost when using previous tools.
  • Having a centralized place where all questions are asked and all issues are resolved means I don't have to spend time searching for the appropriate team. I can just create a ticket and it's channeled to the appropriate team for me.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • More transparency into how IT spends their time on work items
  • More insight for customers on the status of their requests
  • Ability to do more with less thanks to workflow automation of processes within ServiceNow (triaging, notifications, approvals)
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Overall, positive now.
  • Some customization after the first 3 years of implementation made things much more logical and easier.
  • The learning curve can be improved by choosing the right service provider to implement the platform.
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • With the ability to interface with the product thru their API, we have automated incident creation for several applications as well as automation of Adhoc task creation. This alleviates the need for manual creation which used to happen in the past.
  • With the Knowledge Repository, many articles have been written to help end users solve problems without having to call the Help Desk.