ServiceNow: Single system solution for all Hassles!
November 15, 2016

ServiceNow: Single system solution for all Hassles!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ServiceNow

I work as ServiceNow developer in my organization and we have many clients using ServiceNow. In other words, we have enabled it for many customers. I do development and customization work for my project on the ServiceNow platform. We get customer requirements and according to that we create new applications or modify the existing ones, automate things, and provide or suggest various methods to implement their requirements according to best practices.
  • The ease of customization it provides, great user experience.
  • Security features, can be easily integrated with other systems etc.
  • Can be easliy upgraded to new versions.
  • Provides various automation features.
  • As a developer sometimes I feel there should be a global search kind of thing to search a piece of code in the system.
  • For developers, some ServiceNow upgrades bring some new bugs/changes in the system which [causes] customers to want to be restored to previous versions.
  • The rest everything is superb in the platform.
  • ServiceNow is a great platform and it's having a positive impact on business.
  • Our clients have been using this platform for incidents, change, problem, asset, knowledge, and configuration management to simplify, automate and streamline their processes. They are extremely satisfied after implementing ServiceNow for these purposes.
  • Because of this, we are getting new business from our customers to develop a Service Portal and various other new requests which is profitable for our organization.
ServiceNow is very easy to understand, use, automate, and integrate. It provides various other exceptional features.
Because of the features servicenow provides like ease of use, deploying, implementing, learning, developing and many more, I would highly recommend Servicenow.

ServiceNow IT Service Management Feature Ratings

Organize and prioritize service tickets
Expert directory
Service restoration
Self-service tools
Subscription-based notifications
ITSM collaboration and documentation
ITSM reports and dashboards
Configuration mangement
Asset management dashboard
Policy and contract enforcement
Change requests repository
Change calendar
Service-level management