ServiceNow - Fully Integrated
February 11, 2019
ServiceNow - Fully Integrated
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with ServiceNow
Easiness of the Tool in setting up things like workflows, application/module arrangement makes things to be understood easily unlike other famous tools in the market. Documentation is also good and the best part is you don't need to face any hassles in maintaining the server/hardware performance.
- Reports and Services dashboard is altogether a new evolution which cannot be beaten by any other tool in the market.
- A change request which is basic for any enhancement or development project can be tracked flawlessly in this.
- It even provides a knowledge management feature with approval flow. and if your project has Agile, Waterfall methodology even it fits best.
- I don't like the email notifications this program generates.
- Some of the required approvals are not relevant to our organization and become a bit of a hurdle for us.
- At times, too many modules are introduced, and improvements to the existing ones are slowed down.
- We align all of our company's components, applications, and cloud services used to their respective IT service. This provides valuable insight to our leadership.
- Manage service tickets and escalation.