ServiceNow is great tool for incident and change management
December 09, 2021

ServiceNow is great tool for incident and change management

Ranjeet Pandey | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ServiceNow IT Asset Management

We use it to track our incidents, requests, and change management. It provides a better way to review and update incidents at a centralized location. It tracks our changes to environments including lower and prod. This also provides the interface for knowledge base articles which is very helpful for the team. Great tool.

Pros

  • Incident management
  • Change management
  • Knowledge base

Cons

  • Automated approval
  • Tableau API call improvement
  • Working with AppFlow seamless
  • Incident management
  • Request management
  • Change management
  • Better tool to track incidents and requests
  • Change management well tracked
  • Knowledge base article is useful
We have used Zendesk in past and are able to achieve many functionalities. This tool was also providing almost the same capability but ServiceNow has some more features which [are] more user friendly and easy to use. The knowledge base article feature is very useful and that was not easy to manage with Zendesk. Change management feature was not available with Zendesk too.

Do you think ServiceNow IT Asset Management delivers good value for the price?

Yes

Are you happy with ServiceNow IT Asset Management's feature set?

Yes

Did ServiceNow IT Asset Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ServiceNow IT Asset Management go as expected?

Yes

Would you buy ServiceNow IT Asset Management again?

Yes

This definitely helps track incidents and requests. Also helps for tracking our change going to lower environments and prod. Knowledge base article is very useful for the team for new joined and to provide better support. Automated emails and notifications are great ways to keep the team informed about the changes to track.

ServiceNow IT Asset Management Feature Ratings

IT Asset Management
5.8
Software and hardware inventory tracking
6
License management
6
Asset lifecycle monitoring
7
Contract management
5
Asset relationship management
5

Comments

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