Perfect for help desk management
December 12, 2021
Perfect for help desk management
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with ServiceNow IT Asset Management
It is used for incident ticketing and change management. Also, used for some of the internal workflows.
- Incident ticket management - very comprehensive.
- Workflows.
- Adequate reporting.
- Initial setup can be onerous.
- Support mostly Ok but some improvement possible.
- Frequent updates - good thing but can be challenging for overworked staff.
- Help desk management.
- Workflow management.
- Reporting.
- IT department more pro-active on tickets.
- Follow-up notifications enables that nothing falls through the cracks.
- Reporting puts pressure on teams to close out tickets.
Much much better than FootPrints. Much cleaner interface, streamlined workflows, looks better, works better!
Do you think ServiceNow IT Asset Management delivers good value for the price?
Yes
Are you happy with ServiceNow IT Asset Management's feature set?
Yes
Did ServiceNow IT Asset Management live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of ServiceNow IT Asset Management go as expected?
I wasn't involved with the implementation phase
Would you buy ServiceNow IT Asset Management again?
Yes