Item: ServiceNow IT Asset Management
Rating: 10
Author: Uddipan Mukherjee

Use Cases and Deployment Scope

ServiceNow helps to manage end-to-end IT assets and products through the same Umbrella. Request for assets, approval, authorization is managed by a single UI. Approvers can share comments which can be addressed by stakeholders depending upon requirements. It is easy to navigate through different request forms and follow up until the completion of the request.

Pros and Cons

Approval management.
One view if ticket status with detailed comments and required attachments.
Automated Notification.

Integrated Mobile application.
Reopening a ticket.
Better mapping between requests and tasks.

Most Important Features

Workflow management.
Automated notification.
Detailed comment view.

Return on Investment

Less manual intervention.
Issue free provisioning.
Complex workflow management of IT products.

Alternatives Considered

I use the product as user, was not part of buying decision.

Key Insights

Do you think ServiceNow IT Asset Management delivers good value for the price?

Yes

Are you happy with ServiceNow IT Asset Management's feature set?

Yes

Did ServiceNow IT Asset Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ServiceNow IT Asset Management go as expected?

I wasn't involved with the implementation phase

Would you buy ServiceNow IT Asset Management again?

Yes

Other Software Used

Slack, BigPanda, Fivetran

Likelihood to Recommend

ServiceNow IT Asset Management service is very well suited for workflow management of asset requests, procurement, distribution, and authorization. It helps a single bird eye view of status along with detailed comments. A list of products with life cycle management is the major focus for this product.

ServiceNow - One stop solution for IT Asset Management

Overall Satisfaction with ServiceNow IT Asset Management