ServiceNow - One stop solution for IT Asset Management
December 13, 2021

ServiceNow - One stop solution for IT Asset Management

Uddipan Mukherjee | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ServiceNow IT Asset Management

ServiceNow helps to manage end-to-end IT assets and products through the same Umbrella. Request for assets, approval, authorization is managed by a single UI. Approvers can share comments which can be addressed by stakeholders depending upon requirements. It is easy to navigate through different request forms and follow up until the completion of the request.
  • Approval management.
  • One view if ticket status with detailed comments and required attachments.
  • Automated Notification.
  • Integrated Mobile application.
  • Reopening a ticket.
  • Better mapping between requests and tasks.
  • Workflow management.
  • Automated notification.
  • Detailed comment view.
  • Less manual intervention.
  • Issue free provisioning.
  • Complex workflow management of IT products.
I use the product as user, was not part of buying decision.

Do you think ServiceNow IT Asset Management delivers good value for the price?

Yes

Are you happy with ServiceNow IT Asset Management's feature set?

Yes

Did ServiceNow IT Asset Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ServiceNow IT Asset Management go as expected?

I wasn't involved with the implementation phase

Would you buy ServiceNow IT Asset Management again?

Yes

ServiceNow IT Asset Management service is very well suited for workflow management of asset requests, procurement, distribution, and authorization. It helps a single bird eye view of status along with detailed comments. A list of products with life cycle management is the major focus for this product.

ServiceNow IT Asset Management Feature Ratings

Software and hardware inventory tracking
9
License management
10
Asset lifecycle monitoring
10
Contract management
9
Asset relationship management
10