Solid cloud based ticketing platform
January 15, 2021

Solid cloud based ticketing platform

James Molnar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ServiceNow Now Platform

Servicenow is our ticketing platform. We use it to tie together LogicMonitor and auto-generate tickets based on alerts.
  • Autogenerate tickets from Logic Monitor.
  • Tickets from email to service desk is nice.
  • Change control process flow is good.
  • My home screen needs to auto update based on a timer.
  • Long drawn out process for closing a ticket.
  • Creating change control tasks are not intuitive.
  • Auto ticket generation from Logic Monitor.
  • Consistent cloud-based ticketing.
  • Cloud based and available from anywhere.

Do you think ServiceNow Now Platform delivers good value for the price?

Yes

Are you happy with ServiceNow Now Platform's feature set?

Yes

Did ServiceNow Now Platform live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ServiceNow Now Platform go as expected?

I wasn't involved with the implementation phase

Would you buy ServiceNow Now Platform again?

Yes

Good, solid cloud-based ticketing and alerting tool.