Solid cloud based ticketing platform
January 15, 2021

Solid cloud based ticketing platform

James Molnar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ServiceNow Now Platform

Servicenow is our ticketing platform. We use it to tie together LogicMonitor and auto-generate tickets based on alerts.
  • Autogenerate tickets from Logic Monitor.
  • Tickets from email to service desk is nice.
  • Change control process flow is good.
  • My home screen needs to auto update based on a timer.
  • Long drawn out process for closing a ticket.
  • Creating change control tasks are not intuitive.
  • Auto ticket generation from Logic Monitor.
  • Consistent cloud-based ticketing.
  • Cloud based and available from anywhere.

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Did ServiceNow Now Platform live up to sales and marketing promises?

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Did implementation of ServiceNow Now Platform go as expected?

I wasn't involved with the implementation phase

Would you buy ServiceNow Now Platform again?


Good, solid cloud-based ticketing and alerting tool.