ServiceNow - worth the price
August 12, 2021
ServiceNow - worth the price
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with ServiceNow Now Platform
ServiceNow Platform is leveraged across the organization for ITSM, and ITBM as well as focused departments with scoped applications. It supports the business of Technology by managing Incidents, Problems and Changes to the infrastructure, supports a service mindset with a Portfolio of Services, tracks service level agreements for requests, manages safety by recording safety signs for each door, tracks facility requests, as well as a concerige services for a remote location
Pros
- workflow during a request item
- approval management for changes, and services
- service level agreement monitoring
- ability to spin up a low code application
Cons
- creating a notification engine to track all notifications
- providing a service to return modules to out of the box functionality removing customization
- providing an administration for new users profiles setup screen
- workflow
- approvals
- one stop shop
- providing transparency on infrastructure work
- providing transparency on backlog of developement requests to justify staffing
- increasing development productivity with Agile/Scrum
ServiceNow is more robust and easier to use
Do you think ServiceNow Now Platform delivers good value for the price?
Yes
Are you happy with ServiceNow Now Platform's feature set?
Yes
Did ServiceNow Now Platform live up to sales and marketing promises?
Yes
Did implementation of ServiceNow Now Platform go as expected?
Yes
Would you buy ServiceNow Now Platform again?
Yes
Comments
Please log in to join the conversation