Absolutely perfect for IT-related incident, problem, and change management. We've expanded this to departments such as Facilities and Risk. Users now enter facilities, buildings, and security requests, and those items are tracked and reported, whereas before it was all spreadsheets and documents. We've yet to get it to fit correctly in our organization as a project tracking tool. We handle project requests and the beginnings of tasks and projects, but have yet to make it fit organizationally as a full project suite. There is still a lot of work to do on that front as far as our part goes, but out of the box it doesn't fit perfectly.