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ServiceNow Now Platform

ServiceNow Now Platform

Overview

What is ServiceNow Now Platform?

The ServiceNow Now Platform is a digital workflow building and extension tool for ServiceNow featuring a number of low-code / no code tools.

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Recent Reviews

TrustRadius Insights

ServiceNow is a versatile and powerful tool that is used by organizations worldwide to manage various aspects of their operations. One of …
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TrustRadius Insights
TrustRadius Insights
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Verified User
Consultant in Information Technology
Transportation/Trucking/Railroad Company, 51-200 employees
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Pricing

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ServiceNow Now Platform

ServiceNow Now Platform

N/A
Unavailable

What is ServiceNow Now Platform?

The ServiceNow Now Platform is a digital workflow building and extension tool for ServiceNow featuring a number of low-code / no code tools.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is ServiceNow Now Platform?

The ServiceNow Now Platform is a digital workflow building and app extension tool for ServiceNow featuring a number of low-code / no code tools to improve operational efficiency, including:

  • Flow Designer, a codeless, natural language design tool for building workflows
  • IntegrationHub tool for connecting devices and apps
  • Mobile Studio (based on the company's 2017 acquisition of SkyGiraffe, a mobile app development focused startup whose low-code tools are now integrated into the Now Platform)
  • Agent Intelligence machine learning task automator
  • Virtual Agent, a tool for building intelligent chatbots and virtual agents.

ServiceNow Now Platform Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

The ServiceNow Now Platform is a digital workflow building and extension tool for ServiceNow featuring a number of low-code / no code tools.

Reviewers rate Usability highest, with a score of 8.7.

The most common users of ServiceNow Now Platform are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(117)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

ServiceNow is a versatile and powerful tool that is used by organizations worldwide to manage various aspects of their operations. One of the key use cases of ServiceNow is as an internal ITSM tool. Users rely on ServiceNow to efficiently resolve day-to-day requests and incidents from employees across the organization. With its global ticketing system, ServiceNow enables users to easily track work and generate instant reports, providing valuable insights into their operational performance. The Performance Analytics feature has been particularly helpful in streamlining reporting processes and facilitating accurate forecasting.

Another important use case of ServiceNow is its compatibility with other third-party tools. This seamless integration allows users to leverage additional functionalities and enhance their workflow efficiency. Additionally, ServiceNow offers a virtual bot that can complete various functions within the system, further automating processes and improving productivity.

ServiceNow is highly regarded for its intuitive interface, making it easy to set up and use. Users appreciate the customizable dashboards that provide them with relevant information at a glance, saving time and effort. Managing tickets has become less strenuous compared to previous solutions, as ServiceNow offers a straightforward system for tracking and resolving incidents, problems, changes, releases, configuration management, and service requests.

Beyond ITSM, ServiceNow finds applications in various departments across organizations. It serves as a comprehensive platform for managing different departments such as HR, Facilities, Procurement, Legal, and Finance. Through customized workflows, it facilitates record-keeping and ensures smooth change management processes. Moreover, ServiceNow supports sales operations and consulting cycles by helping with incident tracking, requests, problem management, and approval workflows.

Overall, ServiceNow proves to be a reliable and efficient solution for organizations seeking streamlined ticketing systems, comprehensive issue tracking management, and seamless integration capabilities. Its extensive functionalities cater to a range of departments while maintaining ease of use for all users.

Attribute Ratings

Reviews

(1-24 of 24)
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September 14, 2023

ServiceNow Now Platform - a Powerful too to implement, develop, or customize any application

Verified User
Consultant in Information Technology
Transportation/Trucking/Railroad Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
I think ServiceNow Now Platform is well suited for almost all scenarios, its customization capabilities, ability to create new applications, integrate with other applications make it well suited for any medium to large scale project or company. The only time i would not reccomend ServiceNow Now Platform is if i felt it was too much product and a smaller company or project had a more limited scope of work or limited budget they were working with.
April 26, 2022

ServiceNow Platform review - from an admin, developer and user

Verified User
Engineer in Information Technology
Information Technology and Services Company, 10,001+ employees
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Well suited:
- Medium to large companies
- When multiple business units are on the platform
- When workflows require collaboration across multiple fulfiller groups
- When integrations are required across many tools

Less appropriate:
- smaller companies, when you have overlapping tools and duplicate software spend for the same functionality


April 13, 2022

Complete solution for IT service management

Verified User
Analyst in Information Technology
Utilities Company, 10,001+ employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Specific scenarios include where an organisation is looking to implement a platform to handle all of their IT service management processes including change management, problem management, incident management, configuration management etc. It can also be used alongside a customisable front-end to provide end-user services, for example, a service catalogue to enable users to order specific IT services internally.
April 13, 2022

The ticket management tool that every support team needs

AP
Adrina Patterson
Project Manager
nclud (Internet, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It is a tool that I would recommend without hesitation to any type of organization; it is important to provide quality support and this software puts all the necessary resources at the users' fingertips to make it possible; it is visually pleasing, it is fast and everything works quickly and smoothly. Managing IT tickets couldn't be easier, faster, or more efficient.
April 12, 2022

ServiceNow Now a product to manage your digital workflows

VD
Varun Dhingra
Team Lead
Telus International (Information Technology & Services, 5001-10,000 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Using it in the application support team is worth it as it is capable of carrying a lot of information. But using it for a Service Desk operation might not be of much use as it won't be used up to its full potential and will be costly as compared to other alternatives available in the market.
April 11, 2022

ServiceNow tool

Prad Das | TrustRadius Reviewer
Prad Das
Data Architect
University of Minnesota (Education Management, 10,001+ employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It can handle a massive load of data without any traffic issues compared to Jira or another ticketing system. Very easy to see who already read the tickets which was not a features with other ticketing system what I have used in past. It is also easy to add or drag any attachments. Which also help for our change management process.
April 07, 2022

ServiceNow for All

Jeff Lowenthal | TrustRadius Reviewer
Jeff Lowenthal
Service Management Portfolio Lead and Enterprise Architect
Accenture (Management Consulting, 10,001+ employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
ServiceNow has the ability to create custom metrics to track user activity to ensure you are able to create comprehensive reports. This becomes vitally important when you want to track a previous and current value in a field to show transition. ServiceNow has significant messaging around citizen developers or low code development. We continue to struggle with how this would work in a larger enterprise where we have very strict application lifecycle management.
April 07, 2022

ServiceNow Now Platform - complete solution for Change, Asset & Incident Management

Ramprasad Rangachary, PMP® | TrustRadius Reviewer
Ramprasad Rangachary, PMP®
Product Manager
Inchcape Shipping Services (Maritime, 1001-5000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Change Management is one area - here we can define custom workflows which makes it easy for users to submit change requests, go through multi-tier approval matrix, change tracking, SLA/KPI based reporting around Change TAT (turnaround time) makes it easy for future planning and course corrections.Incident Management and tracking is another area which ServiceNow handles very well.
April 06, 2022

ServiceNow -Pretty good CRM tool

Verified User
Professional in Information Technology
Internet Company, 1001-5000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Overall it's a great tool. It is a little slower than Zendesk, but it accomplishes the goal of the case and account management. I would not necessarily use ServiceNow for a knowledge base as I like Atlassian products better for a KB
April 06, 2022

A Well rounded Product

Wayne Ragusa | TrustRadius Reviewer
Wayne Ragusa
Management Information System Supervisor
UCP of Suffolk (Non-profit Organization Management, 501-1000 employees)
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
ServiceNow can facilitate an organization's need for a robust incident and change management tool. It also has a wide array of other features that can be tailored to the company or down to the individual. ServiceNow also provides capabilities for event management, such as a trigger that would perform a restart of a service on a server for example.
April 06, 2022

Best choice if you are looking for a ITSM web platform

Verified User
Manager in Information Technology
Medical Device Company, 11-50 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
if your company uses ITIL standards and you are looking for an ITSM platform ServiceNow is your best choice. It is a web platform well integrated with all common browsers. The installation didn't take a lot of time and it was not expensive. In the beginning, we bought ServiceNow in order to replace the old IT ticket tool then it was very flexible when we decided to implement Change Request, Asset Management, and KB for incidents and statistics.
April 06, 2022

Service Now - Made IT infrastructure access easy

Uddipan Mukherjee | TrustRadius Reviewer
Uddipan Mukherjee
Data Engineering lead
Autodesk (Computer Software, 10,001+ employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
ServiceNow Now Platform is suited for any service management-related request, It also provides APIs for a majority of its offerings. ServiceNow reports are helpful for effort-tracking use cases as well. It’s not very well suited for project management.
April 06, 2022

Fantastic ITSM tool! Falls short on empathy for individual needs.

Channing Lee | TrustRadius Reviewer
Channing Lee
IT Sys Admin
HashiCorp (Information Technology & Services, 1001-5000 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
ITSM tool for the end-users interface is easy to use and navigate. The buttons are clear and easy to read. The selections are very transparent in softboxes to fill in the form. Adaptions within departments are difficult. It's hard to define to use case per function of each individual needs. More chat collaboration is probably needed within the application to include others in an incident.
March 26, 2022

Service Now Review

Mukhtiyar Ahmed | TrustRadius Reviewer
Mukhtiyar Ahmed
Associate-IT
Eurofins IT Solutions India Pvt. Ltd (Biotechnology, 10,001+ employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
ServiceNow Now Platform is well suited for all organization's as almost all ITSM products are combined under one roof. The application is very easy to use and user friendly, the interface is pretty much self explanatory. There are a lot of filters that could be used to get the desired report. The function to build dashboard in house is very easy and good to use.
March 25, 2022

ServiceNow - Flexi ticketing tool

Verified User
Engineer in Engineering
Security & Investigations Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It is very well suitable for large scale organizations. In an environment where frequent change requests are expected. Also very much suitable for teams with lots of freshers. Level1 and Level2 environments where KBs are much needed. Required where incident type tracking is must. Also when incident categorization and reports are needed.
March 23, 2022

ServiceNow Now Platform review

Verified User
Account Manager in Information Technology
Telecommunications Company, 501-1000 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It is very easy to use, and puts cases in the right places if they're raised correctly. I just have a hard time searching for cases once I raise them or searching by customer names. The search function should be a lot better, but all in all it is a good CRM system to use.
March 23, 2022

Great tool for managing incidents

Vikalap Gupta | TrustRadius Reviewer
Vikalap Gupta
Senior Manager - SaaS Technical Solution Architecture
Duck Creek Technologies (Information Technology & Services, 1001-5000 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
ServiceNow Now Platform is best suited for incident tracking. The incident goes through various phases, and it also has different categories and severity. All of it is managed within the ServiceNow Now Platform. Similar to incident tracking, it is also well suited for problem management and change requests. Custom fields can be added, and workflows can be customized as well.
October 21, 2021

Highly configurable, simple ticketing system

Verified User
Professional in Information Technology
Marketing & Advertising Company, 1001-5000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
ServiceNow is great for use as a ticketing system for technical work. It is highly customizable and overall easy to configure. It is great for Agile teams where everyone can see the work and easily update status of stories.
September 15, 2021

ServiceNow improve your Service Now!

Verified User
Professional in Information Technology
Biotechnology Company, 5001-10,000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
The ServiceNow Platform is well suited for automation processes. The amount of apps that can integrate with ServiceNow allow for numerous processes or Flows to be created. Processes around user IAM can be easily created with integration to Azure / AD or Okta. Also the ability to integrate with tools like SolarWinds allow for system related flows to also be created.
February 23, 2020

Great too to use, implement and resell

Rubens F. Dalle Lucca | TrustRadius Reviewer
Rubens F. Dalle Lucca
Managing Director Brazil
nuvolax (Computer & Network Security, 51-200 employees)
Score 10 out of 10
Vetted Review
ResellerIncentivized
Likelihood to Recommend
ServiceNow Now Platform is well suited for those who want a lot of customization and needs to adapt the tool to its own process. In general, other ServiceNow solutions are designed to works out-of-the-box, so with ServiceNow Now Platform, you can easily develop your own solution to manage and automate the process.
February 09, 2020

ServiceNow: Service desk solution across multiple departments and business processes

Verified User
Administrator in Information Technology
Government Administration Company, 201-500 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Absolutely perfect for IT-related incident, problem, and change management. We've expanded this to departments such as Facilities and Risk. Users now enter facilities, buildings, and security requests, and those items are tracked and reported, whereas before it was all spreadsheets and documents. We've yet to get it to fit correctly in our organization as a project tracking tool. We handle project requests and the beginnings of tasks and projects, but have yet to make it fit organizationally as a full project suite. There is still a lot of work to do on that front as far as our part goes, but out of the box it doesn't fit perfectly.
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