ServiceNow Now Platform Reviews

20 Ratings
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Score 8.6 out of 100

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February 22, 2020
Rubens F. Dalle Lucca | TrustRadius Reviewer
Score 10 out of 10
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ServiceNow Now Platform is well suited for those who want a lot of customization and needs to adapt the tool to its own process. In general, other ServiceNow solutions are designed to works out-of-the-box, so with ServiceNow Now Platform, you can easily develop your own solution to manage and automate the process.
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February 08, 2020
Anonymous | TrustRadius Reviewer
Score 10 out of 10
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Absolutely perfect for IT-related incident, problem, and change management. We've expanded this to departments such as Facilities and Risk. Users now enter facilities, buildings, and security requests, and those items are tracked and reported, whereas before it was all spreadsheets and documents. We've yet to get it to fit correctly in our organization as a project tracking tool. We handle project requests and the beginnings of tasks and projects, but have yet to make it fit organizationally as a full project suite. There is still a lot of work to do on that front as far as our part goes, but out of the box it doesn't fit perfectly.
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ServiceNow Now Platform Scorecard Summary

What is ServiceNow Now Platform?

The ServiceNow Now Platform is a digital workflow building and app extension tool for ServiceNow featuring a number of low-code / no code tools to improve operational efficiency, including:

  • Flow Designer, a codeless, natural language design tool for building workflows
  • IntegrationHub tool for connecting devices and apps
  • Mobile Studio (based on the company's 2017 acquisition of SkyGiraffe, a mobile app development focused startup whose low-code tools are now integrated into the Now Platform)
  • Agent Intelligence machine learning task automator
  • Virtual Agent, a tool for building intelligent chatbots and virtual agents.

ServiceNow Now Platform Technical Details

Operating Systems: Unspecified
Mobile Application:No