Service Now Review
March 26, 2022

Service Now Review

Mukhtiyar Ahmed | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ServiceNow Now Platform

We are using ServiceNow as an ITSM platform to resolve users' Issues, The users can just send an email and a ticket is automatically created in ServiceNow, the application is very much helpful in managing and reporting. The inbuilt features of knowledge management, incident management, problem management, and service request management all under one roof make the application a perfect fit for our organization.

Pros

  • The user interface is well designed and can be customised according to the organization's needs.
  • Almost all of the ITSM management can be managed under one roof.
  • Creation of report and dashboard is easy.

Cons

  • Connecting and importing data from third party applications.
  • None.
The support team has always provided us a timely response for any issues, Even now we are dependent upon the ServiceNow team to create Admin accounts for us.

Do you think ServiceNow Now Platform delivers good value for the price?

Yes

Are you happy with ServiceNow Now Platform's feature set?

Yes

Did ServiceNow Now Platform live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ServiceNow Now Platform go as expected?

Yes

Would you buy ServiceNow Now Platform again?

Yes

ServiceNow is pretty easy to use and all the fields are self-explanatory. The application has a good user interface and all ITSM products under one roof.
ServiceNow Now Platform is well suited for all organization's as almost all ITSM products are combined under one roof. The application is very easy to use and user friendly, the interface is pretty much self explanatory. There are a lot of filters that could be used to get the desired report. The function to build dashboard in house is very easy and good to use.

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