Item: ServiceNow Now Platform
Rating: 9
Author: Mukhtiyar Ahmed

Use Cases and Deployment Scope

We are using ServiceNow as an ITSM platform to resolve users' Issues, The users can just send an email and a ticket is automatically created in ServiceNow, the application is very much helpful in managing and reporting. The inbuilt features of knowledge management, incident management, problem management, and service request management all under one roof make the application a perfect fit for our organization.

Pros and Cons

The user interface is well designed and can be customised according to the organization's needs.
Almost all of the ITSM management can be managed under one roof.
Creation of report and dashboard is easy.

Connecting and importing data from third party applications.

Return on Investment

None.

Support Rating

The support team has always provided us a timely response for any issues, Even now we are dependent upon the ServiceNow team to create Admin accounts for us.

Key Insights

Do you think ServiceNow Now Platform delivers good value for the price?

Yes

Are you happy with ServiceNow Now Platform's feature set?

Yes

Did ServiceNow Now Platform live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ServiceNow Now Platform go as expected?

Yes

Would you buy ServiceNow Now Platform again?

Yes

Usability

ServiceNow is pretty easy to use and all the fields are self-explanatory. The application has a good user interface and all ITSM products under one roof.

Likelihood to Recommend

ServiceNow Now Platform is well suited for all organization's as almost all ITSM products are combined under one roof. The application is very easy to use and user friendly, the interface is pretty much self explanatory. There are a lot of filters that could be used to get the desired report. The function to build dashboard in house is very easy and good to use.

Service Now Review

Overall Satisfaction with ServiceNow Now Platform