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Service Now - Made IT infrastructure access easy
April 06, 2022

Service Now - Made IT infrastructure access easy

Uddipan Mukherjee | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ServiceNow Now Platform

ServiceNow Now Platform is used for request, service and incident management throughput the organisation. It helps to manage approval workflows and automated access control.
  • Incident management
  • Approval workflow
  • IT infrastructure access request management
  • Easy listing of services
  • AI powered issue management
  • Easy access to required resources
  • Less manual interventions
  • Single view for all requests
Support has been very responsive and helpful, able to complete issues raised quickly.

Do you think ServiceNow Now Platform delivers good value for the price?

Yes

Are you happy with ServiceNow Now Platform's feature set?

Yes

Did ServiceNow Now Platform live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ServiceNow Now Platform go as expected?

Yes

Would you buy ServiceNow Now Platform again?

Yes

Easy to use, user friendly, always available.
ServiceNow Now Platform is suited for any service management-related request, It also provides APIs for a majority of its offerings. ServiceNow reports are helpful for effort-tracking use cases as well. It’s not very well suited for project management.