Item: Progress ShareFile
Rating: 7
Author: Verified User

Overall Satisfaction with ShareFile

Use Cases and Deployment Scope

We use it to upload sensitive documents that clients can then download securely. Without it, we would not be able to ensure the security our documents need. I use ShareFile every day, as do all of the other workers. Another feature we use heavily and rely on is the esignature option. That way, clients can sign documents easily.

Pros and Cons

Pros

new signature ShareFile
quick response time

Cons

clients find it really annoying to log into
clients can't always verify their identity
the signing process is not clear to clients

File Sharing Management

We don't actually use this but I wish we did

Collaboration Impact

It's the best. But many clients can't access it from their smartphones and need to do it on their computer at home. Would be best if they would be able to access ShareFile on the go.

Key Insights

Do you think Progress ShareFile delivers good value for the price?

Not sure

Are you happy with Progress ShareFile's feature set?

Yes

Did Progress ShareFile live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Progress ShareFile go as expected?

I wasn't involved with the implementation phase

Would you buy Progress ShareFile again?

Yes

Likelihood to Recommend

It's awesome for me, very easy to upload documents, very easy to set up the signature but many clients come back to me and don't know how to use it. Needs to be more user friendly, easier to verify identity and easier to log into for elderly people. Elderly people find it hard to manage with. The buttons needed to be pressed should be really big and in the center of your screen, not just on the bottom.

Progress ShareFile Feature Ratings

Comments

Please log in to join the conversation

ShareFile is great

Software Version