Customer and technology focused and is a great product with a lot of features for a great price.
Updated January 30, 2020
Customer and technology focused and is a great product with a lot of features for a great price.
Score 9 out of 10
Vetted Review
Overall Satisfaction with SharpSpring
It is being used by multiple business units within our company to take our marketing to the next level. Being able to communicate with customers in a quick and targeted manner and drive lead generation. We use it to integrate with Salesforce to get our Sales team as much helpful info as possible.
We are also using it to link to our back-end system to handle the onboarding of customers.
We are also using it to link to our back-end system to handle the onboarding of customers.
- They have a lot of features that other MA tools don't have for the price.
- They seem to really focus on technology for the companies using it
- It is mostly out of the box tools, but they have a decent amount of API capability that we have taken advantage of.
- It is mostly out of the box, so it sacrifices some CRM features, and other out of the box features are a little less customize-able than some other, albeit more expensive, tools like Salesforce, Pardot, and Marketo.
- There are some more out of the box options that need even less customization that may be better for smaller companies.
- They have a good impact, as we can have admins that are paid less than developers to manage it.
- You can combine a lot of features into one program rather than paying for multiple companies and syncing systems.
- You can also link your current systems to SS via API, which cuts out any type of middle man program cost like Zapier.
Better at maintaining clients and using as a Marketing Agency. A few more features with a little less customization in some areas like workflow builders. However, the API is way better in my opinion and has a native Salesforce Integration. The CRM is less than agile, but the Marketing automation and CRM are in total better and easier to use, especially for mid sized to larger companies.