SharpSpring blows Salesforce out of the water -- Usable, powerful, amazing support
May 07, 2020

SharpSpring blows Salesforce out of the water -- Usable, powerful, amazing support

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with SharpSpring

SharpSpring allows us to fully track the entire life of our leads across all channels, and intelligently automates our follow-ups and lead nurturing. It has allowed us to consolidate several SaaS platforms into a single dashboard, and gives us increased analytics beyond anything we were using before. The technical and strategic support from the SS team is unmatched in my experience for enterprise level software.

Pros

  • Technical and strategic support throughout, but especially in setup.
  • Powerful data platform to track and nurture leads.
  • Intuitive email and list building tools.
  • Integrates seamlessly into our email and website platforms.

Cons

  • Drag and drop email/landing page tool has same issues as other platforms (clunky, finicky, limiting).
  • It will/has certainly paid for itself. High value leads have a much higher engagement.
  • We know a lot more about our customers.
  • We can seamlessly build out customer profiles without overwhelming them with questions. Data collection is organized and automated where possible.
Far better user interface and support team. It seems like those who have used both see the two as night and day. SharpSpring seems like it's the future, especially since it's not built on "old bones."
SharpSpring seems great for real estate (especially high end, where a lot of personalization is expected). It may be less well suited for sales teams that have a very small audience size or require extremely specific and nurtured leads (like a design agency) -- basically, probably too much for a business that wouldn't be generating many leads from a form or has a small enough team that they can stay on top of new business emails.

Constant Contact Lead Gen & CRM Feature Ratings

9.9
WYSIWYG email editor
9
Dynamic content
10
Ability to test dynamic content
10
Landing pages
10
A/B testing
10
Mobile optimization
10
Email deliverability reporting
10
List management
10
Triggered drip sequences
10
10.0
Lead nurturing automation
10
Lead scoring and grading
10
Data quality management
10
Automated sales alerts and tasks
Not Rated
Not Rated
Calendaring
Not Rated
Event/webinar marketing
Not Rated
Not Rated
Social sharing and campaigns
Not Rated
Social profile integration
Not Rated
10.0
Dashboards
10
Standard reports
10
Custom reports
10
10.0
API
Not Rated
Role-based workflow & approvals
10
Customizability
10
Integration with Salesforce.com
Not Rated
Integration with Microsoft Dynamics CRM
Not Rated
Integration with SugarCRM
Not Rated

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