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ShareTel for ShoreTel
April 27, 2016

ShareTel for ShoreTel

Karen Freedman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Sky

Overall Satisfaction with MiCloud Connect (formerly ShoreTel)

Our whole organization uses ShoreTel. We rarely have issues and when we do, the customer service and IT support is great! Voicemails go through ShoreTel and so does our monitoring of our employee's phone usage. The reporting functionality is awesome as well.
  • Tracks calls
  • Voicemail retrieval
  • Reporting functionality
  • As with any computerized system, there are flaws, but resolving them quickly is key
  • It allows us to see where our weaknesses are as far as the amount of calls we're making - or lack thereof
  • Trusted phone service - rarely fails us - which keeps our company working
Well suited - our company is a virtual staffing agency - we rely heavily on phone calls/voicemails to get our jobs done. ShoreTel is perfect for tracking our performance.

MiCloud Connect Feature Ratings

10.0
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
10
Call reports
10
Directory of employee names
10
10.0
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Not Rated
Video conferencing
Not Rated
Audio conferencing
Not Rated
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated

MiCloud Connect (formerly ShoreTel) Implementation

I wasn't involved in the implementation of ShoreTel - it was here before me.

MiCloud Connect (formerly ShoreTel) Reliability

We rarely have an outage or application error.