Shoretel Sky
Updated July 14, 2015

Shoretel Sky

James Mayfield, MBA | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Sky

Overall Satisfaction with ShoreTel Sky

Pros

  • The web based call flow updates and account administration makes setting up remote users easy.

Cons

  • Their support team was not much help determining our IT network issues holding back and delaying implementation.
  • Better Salesforce.com integration would be nice. We were expecting a more complete API from Shoretel Sky so we could report on call data using SFDC's reports and dashboards.
  • We can now record, review and score individual phone calls.

Using ShoreTel Sky

We do not want to go through implementation with another vendor any time soon.

ShoreTel Sky Training

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