Updated July 14, 2015
Score 8 out of 10
Overall Satisfaction with ShoreTel Sky
- The web based call flow updates and account administration makes setting up remote users easy.
- Their support team was not much help determining our IT network issues holding back and delaying implementation.
- Better Salesforce.com integration would be nice. We were expecting a more complete API from Shoretel Sky so we could report on call data using SFDC's reports and dashboards.