Using ShoreTel Sky Connect (formerly ShoreTel)Unspecified7.7105101
No photo available
October 03, 2013

Using ShoreTel Sky

Score 8 out of 101
Vetted Review
Verified User
Review Source

Software Version


Overall Satisfaction

  • Great way of tracking who I've contacted and those who have reached out to me.
  • Call volume & analytics - tells me the number of calls I've made, and the amount of time I've spent on the phone-- tracking employee activity.
  • Confusing for managing incoming calls. Not sure if this is due to the phone system or ShoretelSky, but incoming calls don't always show up in a clear to read manner.
  • Changing my voicemail options could be easier- confusing phone tree, especially if I'm in a hurry.
  • Accurate call volume & quality tracking. Generally, longer conversations mean the call was better & more fruitful than one that was very short.
Easy to use, easy to track. That's it really