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MiCloud Connect (formerly ShoreTel) Review: "Using ShoreTel Sky"
https://www.trustradius.com/voipMiCloud Connect (formerly ShoreTel)Unspecified7.793101
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October 03, 2013

MiCloud Connect (formerly ShoreTel) Review: "Using ShoreTel Sky"

Score 8 out of 101
Vetted Review
Verified User
Review Source

Software Version
Sky

Overall Satisfaction

  • Great way of tracking who I've contacted and those who have reached out to me.
  • Call volume & analytics - tells me the number of calls I've made, and the amount of time I've spent on the phone-- tracking employee activity.
  • Confusing for managing incoming calls. Not sure if this is due to the phone system or ShoretelSky, but incoming calls don't always show up in a clear to read manner.
  • Changing my voicemail options could be easier- confusing phone tree, especially if I'm in a hurry.
  • Accurate call volume & quality tracking. Generally, longer conversations mean the call was better & more fruitful than one that was very short.
Easy to use, easy to track. That's it really