ShoreTel - Quality VOIP System!
Anthony Trimble profile photo
September 07, 2013

ShoreTel - Quality VOIP System!

Score 8 out of 10
Vetted Review
Verified User
Review Source

Software Version

Sky

Overall Satisfaction

  • Conference calls are easy.
  • They have a handy desktop app too.
  • No setup, just plug-in power and internet and go.
  • Sometimes calls breakup, that could just be my IC.
I really like their service and support.

Product Usage

  • This is our main Telephone service.
  • All inbound and outbound calls travel through it.

Evaluation and Selection

An old-school internal PBX.
Ring Central.

While Ring Central had similar features, ShoreTel's customer service was considered better.

Implementation

It is not hard. Cloud based console gets you all the devices and access to general features of the system (voice mail, boxes, etc).

Training

  • Online training
  • Self-taught
Yes, phone features are similar most office phones.

Support

For the most part they are quick and outages are minimal.