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MiCloud Connect (formerly ShoreTel): "ShoretelSky Review"
https://www.trustradius.com/voipMiCloud Connect (formerly ShoreTel)Unspecified7.793101
George Henriquez profile photo
Updated May 18, 2017

MiCloud Connect (formerly ShoreTel): "ShoretelSky Review"

Score 9 out of 101
Vetted Review
Verified User
Review Source

Software Version
Sky

Overall Satisfaction with ShoreTel

  • ShoreTel Sky's customer support is among the best that I've seen while in the industry.
  • Though I generally enjoy ShoreTel's Customer Support a few features that are supposed to work whenever we add a new user stopped working, and I constantly have to call to have support manually do it for me. I keep getting told that it is supposed to be automatic but they apparently can't figure this one out.
  • From what I've seen and heard it relates to our sales metrics improving due to our team members ability to both take and receive calls even when not in the office.

Using ShoreTel

Our Management hasn't had many complaints so they are likely to ask me to renew when the time comes.