Unified Communications is a cinch with Shoretel
Updated May 12, 2017
Unified Communications is a cinch with Shoretel
Score 10 out of 10
Vetted Review
Software Version
14.2
Modules Used
- Communicator
- Director
- Reports
- Workgroups
- Mobility
Overall Satisfaction with ShoreTel
We use Shoretel IP PBX across our organization, plus our customers as well.
- The Shoretel Communicator client is extremely convenient and efficient for our business needs. The Outlook synchronization works particularly well along with the quick dialer. Being able to type in a partial name or phone number and then click on a name to call a contact directly is very useful. It automatically adds all of my new contacts and their numbers, email, etc.
- Voice quality and QoS is excellent. We never have any issues of latency, dropped packets, static, etc. DSCP QoS tagging works out of the box as long as you enable it on your network.
- Shoreware Director, the administration portal is very user friendly, and doesn't require the end user to be very tech savvy. Everything in there is pretty self-explanatory.
- Creating users, changing numbers and extensions, MAC work are all very simple with minimum training.
- There are some minor issues with software bugs on new build releases.
- Quality control with the phones could be better. They have about a 3% failure rate in our experience, but the RMA process is quick and painless.
- Increased employee efficiency
- Better contact organization
- Easier missed call and callback tracking
- Better customer service and average time of answer.
- Avaya,Cisco Unified Communications Manager,Interactive Intelligence
Ease of installation and administration. Cost and flexibility. Single points of failure and redundancy.
Using ShoreTel
Using ShoreTel
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Feel confident using Familiar | Cumbersome |
- Dialing
- Transferring
- Conferencing
- SIP trunking implementation
Yes - Mobility is excellent. The free mobile app for iPhone works well also.