Item: Shoutlet (Discontinued)
Rating: 9
Author: Christopher Graham

Overall Satisfaction with Shoutlet

Use Cases and Deployment Scope

We use Shoutlet to manage over 14 different social profiles across Facebook, Twitter and Google+. The amazing calendar tool allows us to easily schedule and see the different posts going out daily, weekly or monthly. This has been a great time-management tool, freeing up more time for our team to come up with great content.

Pros and Cons

Pros

Scheduling posts across multiple social accounts
Easy implementation of contests (set-up and tracking entries)
Amazing reporting for all social channels in one tool
Good Social CRM to track conversations on different platforms from one easy-to-navigate dashboard

Cons

For contests, adding Facebook authentication for entries/voting is a bit hidden. It's possible, but you have to know where to look.

Users and Roles

Return on Investment

Increased employee efficiency
Better time management
Better customer service

Likelihood to Renew

Great tool for our needs and excellent customer service from the account and customer service teams.

Likelihood to Recommend

Perfect for one person to use to over see multiple accounts at once. Their Tech Therapy team is amazing. Just pick up the phone and explain the issue to them. They can answer it in a flash, or get back to you very quickly with a solution. Plus, they are able to speak to the customer so they are able to understand the solution, but have the technical knowledge to give an intelligent answer.

Using Shoutlet

Usability

Comments

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Perfect Tool to Manage Multiple Accounts (Killer Customer Service too!)

Software Version