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First time Sigma User
July 12, 2023

First time Sigma User

Dilruwan Madubashitha | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Sigma Computing

For me its about creating views without sharing IP for some external customers as well as using it to analyze data in multiple CRM and ITSM Tools. It is also having the ability to have unlimited viewers which is a clear differentiator compared to other products and thats one of the key things.

It integrates seamlessly with Snowflake and thats making the life easier for data analysis and manipulation.
  • Working in tandem with Snowflake
  • Customer Support when there are issues
  • Allowing free view accounts keeps the cost down
  • Visualization Options
  • Further Customization of Visualizations
  • Dashboard Display and Out of the box embedding to none web platforms
  • Improved Decision making due to availability of Operational data
  • Efficiency improvements thus driving TCO down of the products madmobile sells

Do you think Sigma Computing delivers good value for the price?

Yes

Are you happy with Sigma Computing's feature set?

Yes

Did Sigma Computing live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Sigma Computing go as expected?

I wasn't involved with the implementation phase

Would you buy Sigma Computing again?

Yes

It has had a positive impact overall in showcasing the data in a user friendly manner. In one of the projects where the data from a popular defect management system was represented in sprint burn down and other agile graphs was a revelation as the business users who used it got all their requirements met with non of the complexities
It has assisted in analyzing incident trends in drilling down to certain hot spots within data. This allows proactive insights into fixing issues before they have customer impacts
Sigma isnt as strong in Scripting compared to above but with the seamless integration with Snowflake I can utilize the full power of SQL, Python etc.

Sigma also doesn't have a 3rd party marketplace to get visualizations and other customizations compared to these products
If your datalake is already in Snowflake I'd recommend using sigma to analyze and rationalize that data as it works seamlessly with sigma compared to other BI products.

Interface is also very easy to learn. Being an experienced power bi user I was able to learn the UI within few days to be competent in using it

Sigma Feature Ratings

BI Platform ()
Not Rated
Supported Data Sources ()
Not Rated
7.0
Pixel Perfect reports
9
Customizable dashboards
5
Report Formatting Templates
7
5.3
Drill-down analysis
2
Formatting capabilities
6
Report sharing and collaboration
8
9.0
Publish to Web
10
Publish to PDF
10
Report Versioning
10
Report Delivery Scheduling
6
Delivery to Remote Servers
Not Rated
3.0
Pre-built visualization formats (heatmaps, scatter plots etc.)
3
Access Control and Security ()
Not Rated
Mobile Capabilities ()
Not Rated
Application Program Interfaces (APIs) / Embedding ()
Not Rated

Sigma Computing Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
There is 6 AM - 6 PM Support via chat and it feels premium. Not sure if sigma offers a premium model but the support teams are top notch
As a first time user I had many questions about usage as I am coming from a different desktop based tool background. the support agents were patient in understanding that and explaining the situation with care and guided me with visual aid. The support teams also works in a warm and cordial manner which is very comforting
Simply one of the best tech support models I have seen and I have been running support teams for a while so I am aware what goes into creating such a wonderful support team. Thumbs up for this.