OpenHire didn't work well for my organization
February 22, 2016

OpenHire didn't work well for my organization

Diaman Amsler | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with SilkRoad Recruiting

We used OpenHire for recruitment (job posting, applicant tracking, committee reviews, applicant communication) and RedCarpet for onboarding new hires. It was used throughout the organization for recruitment purposes. It helped with integrating our hiring and on-boarding process.
  • For the most parts applicants found it easy to appy.
  • It was easy to keep track of hiring pools.
  • It did a good job of keeping history of applicants and jobs.
  • We no longer use Silkroad largely because it caused me more work. There was no ability to make documents required in the application process. Although we said a resume, transcripts, a specific list of references and cover letter were required in the posting more than 90% of applications were missing something which forced me to correspond with thousands of applicants and wasted a lot of time.
  • They lack integrity. We were promised customer support for applicants when we purchased Silkroad but it was yanked about a year later. It wasted even more of my time and showed a lack of integrity on the part of the company.
  • It lacked some of the reporting we needed and every time we needed something special it was an extra cost.
  • It had a negative impact on our organization because of the huge amount of time wasted communicating with applicants asking them to complete their applications. Being able to have required and optional slots for specific attachments would have been a huge help.
  • I got too many notifications without an ability to turn them off which wasted a lot of my time.
NeoGov is a more simple system but just being able to require specific documents has been a huge time saver for us. Other elements in NeoGov aren't as robust but still it saves me a lot of time compared to OpenHire.
It did not work well for our higher education institution.

SilkRoad Recruiting Feature Ratings

Job Requisition Management
Company Website Posting
Publish to Social Media
Job Search Site Posting
Customized Application Form
Resume Management
Duplicate Candidate Prevention
Candidate Search
Applicant Tracking
Task Creation and Delegation
Email Templates
User Permissions
Notifications and Alerts