TrustRadius
Gets the Job Done
https://www.trustradius.com/applicant-tracking-system-atsSilkRoad RecruitingUnspecified6.843101
Erin Seay profile photo
Updated September 30, 2015

Gets the Job Done

Score 6 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with OpenHire

OpenHire is used by our headquarters and has been rolled out in a few of our countries. It is primarily used by HR but touches every department. OpenHire is our first ATS system at Project Concern International. Originally, recruitment was very manual and all resumes went to a single email box. OpenHire was chosen to address our business problem of inefficient recruitment and to help us remain compliant with recruitment records.
  • Integrates with our website. The careers portal can be customized to blend seamlessly to your website so candidates don't realize that they have left your site.
  • Rates your resumes based on key words from the job description. While not always accurate, this feature really helps you prioritize resumes to review when there are hundreds of them.
  • Integrates very well with Aurico background checks and Silkroad's RedCarpet. This is a great feature because you can initiate the background check directly from the candidate's profile without having to get any sensitive information from the candidate prior to hiring. The integration with RedCarpet is also great because all of the candidate's information as well as the offer info and job details are sent to the onboarding program. This allows for quick setup of the new employee and reduces the need for any manual processes.
  • Reporting. While OpenHire has a number of standard reports, building a custom report is difficult.
  • Support. Silkroad's support is severely lacking. They have grown too big too quickly and you often get support staff that don't know how to address your problem or they just stop working on it. You often have to follow up multiple times to get a problem resolved.
  • There are some required fields in the job postings that are unclear but mandatory and some steps that are redundant. You definitely have to learn the quarks of the system.
  • OpenHire has very positively impacted our organization. It has allowed us to streamline our process and keep record of all of our recruitment electronically instead of in paper.
  • It has allowed us to have a consistent recruitment process in all of our countries
  • It has greatly increased the efficiency of our recruitment team.
  • Only negative is that our organization has an expectation for reports and we are not able to always give them what they would like out of the system.
  • Adp Virtual Edge
We also evaluated ADP Virtual Edge. OpenHire looked much nicer, had better functionality and was $30k less. It was so much less that we were able to get Silkroad's RedCarpet system as well.
If you need a lot of reporting or are not very tech savvy, this is not the system for you. If you are an organization who has never used an ATS system, OpenHire is a good starter system.

SilkRoad Recruiting Feature Ratings

Job Requisition Management
7
Company Website Posting
10
Publish to Social Media
9
Job Search Site Posting
8
Customized Application Form
5
Resume Management
6
Duplicate Candidate Prevention
Not Rated
Candidate Search
9
Applicant Tracking
10
Collaboration
4
Task Creation and Delegation
Not Rated
Email Templates
7
User Permissions
6
Notifications and Alerts
4
Reporting
5

Using OpenHire

While OpenHire has some hiccups, it works well for our needs and is very reasonably priced. I would just like to see them improve on their reporting and support.

OpenHire Support

The support for Silkroad is awful. I know they are working on it and it seems to be slightly better but it's still not great. I have had multiple cases I have never heard from them on, others I have had to follow-up multiple times and one that took a year.
ProsCons
Immediate help available
Slow Resolution
Poor followup
Less knowledgeable
Problems left unsolved
Not kept informed
Escalation required
Need to explain problems multiple times
No - We are a non-profit so we don't have the resources to pay for additional support