A good software ... Just needs an upgrade!
August 26, 2016

A good software ... Just needs an upgrade!

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with SilkRoad Recruiting

Our organization uses SilkRoad Recruiting for all our organization's hiring needs. The platform is used by tellers all the way up to the CEO. The platform allows us to screen and review resumes and share them with our managers and departments located all across the DFW area.
  • Tracking notes for sharing with other hiring managers.
  • Workflows to keep managers and recruiters on track and constantly communicating.
  • Standard email templates to make communicating with prospective employees easy.
  • Connecting applications for the same person. There seems to be a missing link between allowing someone who we have declined and would never hire and allowing them to apply again and put them back in the stack without taking into account previous decisions.
  • Interface needs to be updated.
  • Customization is not very good. You have to go with what you are given
  • No real impact because we have a small recruiting department
  • Has helped lower turnover over the past two years because of the ability to track notes
SilkRoad is definitely an improvement from the previous two [products] we have used. We selected SilkRoad Recruiting because it boasted more features than we were looking for at the time and it also tied into the SilkRoad HRMS system.
I think for organizations who have multiple recruiters this is a great tool, where someone can keep track of what's going on. There is no customization option for smaller companies.

SilkRoad Recruiting Feature Ratings

Job Requisition Management
5
Company Website Posting
8
Customized Application Form
4
Resume Management
5
Duplicate Candidate Prevention
1
Candidate Search
5
Applicant Tracking
6
Collaboration
6
Task Creation and Delegation
3
Email Templates
8
User Permissions
3
Notifications and Alerts
5
Reporting
3

Using SilkRoad Recruiting

18 - Hiring Manager, Recruiters and Executives
2 - We have 1 Recruiter currently using the system on a daily basis. The Human Resources Manager uses the system every other day or depending on requisitions and hiring needs.
  • Screening
  • Interviewing
  • Hiring
  • Housing interview notes
  • Housing background checks and credit checks
  • Not sure at this time.
Based on research, there are other systems out there that can do a whole lot more for a whole lot less. However, we like that we have the full SilkRoad LifeSuite so it makes for easy information transfer.

Evaluating SilkRoad Recruiting and Competitors

Yes - iVantage, the system was very outdated and old school and the only way you could get an update for the system was to pay for someone to fly out and come and install the update.
  • Product Features
  • Product Reputation
  • Vendor Reputation
Product Features. It was a huge improvement from iVantage.
Probably would have held of on making the purchase until we had attended one of the large HR Technology fairs and seen what was out there. We jumped on SilkRoad because of a referral from business partner who used it.

SilkRoad Recruiting Support

Sometimes it feels like no one is readily available to help figure out a solution.
ProsCons
Good followup
No escalation required
Support understands my problem
Less knowledgeable
Not kept informed
Difficult to get immediate help
Slow Initial Response
Yes - The most recent one yes.

Using SilkRoad Recruiting

It's not a bad system to use, there just seems to be so much click through to get one task achieved. Once you know all the little routes and pieces it gets easier.
ProsCons
Like to use
Technical support not required
Quick to learn
Feel confident using
Unnecessarily complex
Inconsistent
  • Sending candidates emails from email templates
  • Forwarding resumes to hiring managers
  • Taking notes
  • Moving candidates between stages
  • Connecting candidates who keep applying over and over again and connecting dispositions