In my opinion, Worst SMTP experience over 8 years thanks to Sinch Mailgun

In my opinion, Worst customer supportWorst customer support. After I send 200 emails in total they have suspended my account and not even told any reason. After I opened a ticket basically they started to send same message over and over again. I think probably they are not even reading my comments. I bet they are hyped so much with ai with their limited capabilities, and give full controls to GPT-3 with 2k tokens. What a time and money loss!

In my opinion, you can see how dumb is ther CS in below message thread:

"#1 - SupportHello, Thank you for contacting Sinch Mailgun Support.I understand that your account was disabled. We will check and help you on this issue. After reviewing your account details and activity, we’ve decided to permanently disable your Mailgun account. Unfortunately, we are unable to fully disclose specific reasons behind this action..."

" #2 - Me I appreciate your quick response, but I'm confused by the contradiction in your message. Initially, you mentioned that you would investigate my account issue, but the email also states a final decision to permanently disable my account. Also I see my ticket is closed. Could you please clarify whether my account is still under review, or if this decision is final? A clear explanation would be greatly appreciated."

"#3 - Support Thank you for contacting Sinch Mailgun Support.After reviewing your account details and activity, we’ve decided to permanently disable your Mailgun account. Unfortunately, we are unable to fully disclose specific reasons behind this action in order to protect our customers, internal processes, and compliance systems..."