Item: SiteGround
Rating: 10
Author: Laura Glover

Use Cases and Deployment Scope

SiteGround is our favourite service provider that we use for domains, emails, and hosting of my clients' websites. We are a web design studio so our clients like to keep all their web stuff together. SiteGround allows us to host our clients multiple websites. We create WordPress websites and require a hosting system that caters to the platform.

Pros and Cons

Great support.
Specialize in environment for WordPress platform.
Secure and fast.
Choice of International Default Server.
Super easy to set up.
Great UI.

There is a limit of total file space on the package.
Need to commit to 1-3 years upfront to get special price.

Return on Investment

Able to host multiple WordPress sites comfortably.
Excellent support and customer services was needed.
Ability to expand product offering to emails, hosting and domains to clients.
Secure environment = more blocked attacks.
Faster websites speed.

Alternatives Considered

HostGator, Bluehost and GoDaddy

I chose SiteGround because we needed that personal touch. Other service providers we have used before have terrible customer/tech support. We chose SiteGround and we will continue to use them as our quality service provider because their technical support has been outstanding. The hosting environment is safer, with weekly malware scans, and have generally found less attacks on the websites hosted here.

Support Rating

I don't feel stress about the website and emails hosted with SiteGround. I like the customer/tech support, the agents are always polite and ready to find a solution. My websites are secure and has a free SSL certificate - I can get on with my business. The boost in speed to the webpage loads is a big bonus especially when designing and developing websites online. They also provide tips and how to videos on various topics which is valuable learning tool.

Key Insights

Do you think SiteGround delivers good value for the price?

Yes

Are you happy with SiteGround's feature set?

Yes

Did SiteGround live up to sales and marketing promises?

Yes

Did implementation of SiteGround go as expected?

Yes

Would you buy SiteGround again?

Yes

Other Software Used

FileZilla, HostGator, Toggl, TargetProcess

Likelihood to Recommend

SiteGround is great for WordPress hosting or host basic HTML pages, which are great for quick landing pages.
If you are a small/medium company and don't want to worry about hosting and emails, SiteGround has a stable environment and superb tech support if needed. Easy to set up. The speed of the page loads are very good too. Weekly malware and security scans are done. And daily backups are available if something happened to your site.

Users and Roles

5 -

Client Administrators

Website Developer

Website Designer

Products Replaced

Yes - We moved some of our quality clients from HostGator to SiteGround. We did this because of security and lack of quality support and our high end clients needed more than HostGator.

Key Differentiators

Product Features
Product Usability
Product Reputation
Prior Experience with the Product
Vendor Reputation
Third-party Reviews

We needed Support and a secure environment. We did pay a little more for Siteground's service, but is worth it.

Evaluation Lessons Learned

I might have got a bigger package and moved all clients over at once.

SiteGround Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

I like SiteGround for the Great Support and fast loading WordPress sites

Overall Satisfaction with SiteGround