Item: Skilljar’s Customer Education LMS Platform
Rating: 9
Author: Maggie Roberts

Use Cases and Deployment Scope

We use Skilljar Customer Education Software to train internal and external stakeholders. Externally, we have product training courses as well as a certification for our legacy product. We also offer a thought leadership course that we have been using as a way to generate sales leads. Internally, we encourage taking the product training courses but also have an internal course on the same thought leadership topics to keep our employees up to speed on all things higher ed.

Pros and Cons

Course creation
Metrics
Customer service

Quiz question options
Auto-save in course creation
Marketing/branding of site

Usability

I think Skilljar Customer Education Software is a very user-friendly tool. It's easy to use the features available to you. I gave it a 9 only because sometimes it's hard to navigate to what you need.

Support Rating

Anytime I need help with Skilljar Customer Education Software, either our Account Manager of the support team has been extremely responsive.

Return on Investment

Improved scalability - we no longer have to do in-depth product training for new hires
Internal Onboarding - we can get our new employees up to speed on all things higher ed quickly through our courses
External Onboarding - having a course that walks through all things on our product helps our external onboarding be more effective

Key Insights

Do you think Skilljar’s Customer Education LMS Platform delivers good value for the price?

Yes

Are you happy with Skilljar’s Customer Education LMS Platform's feature set?

Yes

Did Skilljar’s Customer Education LMS Platform live up to sales and marketing promises?

Yes

Did implementation of Skilljar’s Customer Education LMS Platform go as expected?

Yes

Would you buy Skilljar’s Customer Education LMS Platform again?

Yes

Excellent LMS for training internally and externally!

Overall Satisfaction with Skilljar Customer Education Software