Item: Skilljar Customer Education LMS
Rating: 8
Author: Verified User

Overall Satisfaction with Skilljar Customer Education Software

Use Cases and Deployment Scope

We use Skilljar as an LMS for our customers in order to be able to offer them valuable thought leadership courses and insight into the "why" behind our product. The business problem we are trying to solve is renewals, upsells, and to a certain extent even lead generation. We will be creating our first publicly available account this June.

Pros and Cons

Pros

Easy to use and edit across the team.
Many types of content to choose from in order to create a truly well-rounded learning experience.
Support beyond the product - CSM, coffee chats, resources galore.

Cons

Analytics!
More flexibility in how courses vs. catalog pages show up. We sort of hack the system to make it show up to learners how we want it to, but it's not ideal.

Usability

It is easy and intuitive to figure out! I was brand new in January to the role and responsibilities and I instantly felt comfortable in Skilljar. It's also generally easy for learners to figure out which is the most important. The only thing that isn't as usable is the analytics. It's hard to find exactly what you are looking for sometimes.

Support Rating

We had one struggle with responsiveness but the team course-corrected. I also do appreciate the other resources like coffee chats and courses and help getting set up. In terms of the actual support team, support@skilljar.com, we have been pretty satisfied since they take the time to give a nice detailed, and researched response most of the time which is appreciated.

Return on Investment

Increased testimonials on LI
Knowledge for learners

Key Insights

Do you think Skilljar Customer Education LMS delivers good value for the price?

Not sure

Are you happy with Skilljar Customer Education LMS's feature set?

Yes

Did Skilljar Customer Education LMS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Skilljar Customer Education LMS go as expected?

I wasn't involved with the implementation phase

Would you buy Skilljar Customer Education LMS again?

Yes

Likelihood to Recommend

Ultimately, we've been happy with it but the biggest gap we've experienced is the lack of ability to dig in and make sense of analytics. Other than that, it has certainly met our needs at the specific phase we're in and the pace we're producing content. We have a bit of a different use case compared to other tech companies so we're probably also using the platform in a different way than most.

Comments

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