Item: Skilljar by Gainsight
Rating: 10
Author: Verified User

Overall Satisfaction with Skilljar Customer Education Software

Use Cases and Deployment Scope

Skilljar hosts our customer facing self-study content, and is our ILT / VILT interface for all official training and certification. We host videos, text, and SCORM content. We also use ILT to integrate with CloudShare for labs during both self-study and live courses. The product serves all of our customer base and product partners. We've had exemplary success with support and customization tips. We've had limited success with certifications due to "limitations" with their quiz structure compared to some of the more professional testing platforms. Uptime is fantastic. ease of implementation was fantastic. I've really enjoyed as well the product growth - they seem pretty responsive!

Pros and Cons

Pros

Hosting content
Customization of the Interface

Cons

Quiz / testing options. Question types are limited and it'd be nice to be able to customize the interface for the company "look"
API expansion will be nice. For instance, creating new ILT events is not currently possible via API. They're expanding API though so I have hopes.
Paywall management. We had to work around this with 2 domains to avoid a lot of custom coding.

Usability

For what it does, it's good. There are a few things the interface could be better with like courses and multiple domains, but basically, once you learn it, it's solid. Time to learn for me (I'm technical) was low.

Support Rating

Maybe it's just because I ask good questions, but honestly, I've had EXCELLENT experiences with support. 1) I always get good answers. Maybe not immediately, but always excellent answers. 2) I've been very technical and they're willing to share code snippets and more free without having to hire professional services, enabling me to do my own work. Seriously - amazing in my opinion.

Return on Investment

Data not available at this time.

Key Insights

Do you think Skilljar by Gainsight delivers good value for the price?

Yes

Are you happy with Skilljar by Gainsight's feature set?

Yes

Did Skilljar by Gainsight live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Skilljar by Gainsight go as expected?

Yes

Would you buy Skilljar by Gainsight again?

Yes

Alternatives Considered

Not applicable

Other Software Used

CloudShare, The Okta Identity Cloud, n8n, Microsoft 365

Likelihood to Recommend

They are not content developers, which is actually good since it allows them to focus on the LMS features. That's the main thing it's not suited for. As long as you focus on LMS, it's either sufficient, or excellent. The only place I can really think of that is weak is testing. Many iframe another testing tool to be more flexible. OH - and Surveys are new. We outsource surveys too.

Comments

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Jeremy Kelderman
(Vendor Representative) commented 3 years ago
Thank you for taking the time to submit a review about your experience using Skilljar!

Does the job, and growing!