😊 Happy
December 09, 2022

😊 Happy

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Skilljar Customer Education Software

Skilljar Customer Education Software is a client facing product for our team. We educate our clients on the use of our software by utilizing the SJ platform

Pros

  • UX Design
  • Customer Service
  • Connection with Customers through Coffee Chat

Cons

  • more indepth customization
  • ability to have multiple qualifiers in the customizations
  • ability to upload PPTs
no complaints on ease of use
always helpful
  • Positive Reduction in Support Calls
  • Scalibility
  • 24/7 Education for our users

Do you think Skilljar by Gainsight delivers good value for the price?

Yes

Are you happy with Skilljar by Gainsight's feature set?

Yes

Did Skilljar by Gainsight live up to sales and marketing promises?

Yes

Did implementation of Skilljar by Gainsight go as expected?

Yes

Would you buy Skilljar by Gainsight again?

Yes

Litmos had constant bugs that were needing to be fixed, upload limits that were small, inability to download content uploaded or track that content.
I think Skilljar Customer Education Software has some more room for improvement when it comes to companies using it as a client facing, purchasable product. I think there are better customization abilities needed as well as accessibility. CC would be an enourmus improvement.

Comments

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