An instant messaging service that offers so much more
October 10, 2023

An instant messaging service that offers so much more

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Slack

As we are a global company, we use it to collaborate across many time zones when we aren't able to actually meet. It is most useful when we need to communicate with APAC, Europe and the America's at the same time as usually one of us will be offline at least. As we mostly work from home these days, it is also essential for just day to day communication when a Zoom meeting isn't really needed.
  • Private groups specific to a task or sub-set of people.
  • Integrates with other apps like Google calendars etc.
  • Understands that people aren't available all the time and has tools that help people stay offline when they mean to be offline.
  • The requirement to sign back in periodically always happens at a very inconvenient time.
  • Threads can be difficult to follow as notifications could be better about new replies to certain thread.
  • Slack is crucial to our business as it is what links us all globally
  • Slack is much easier to collaborate with than email as it is instant
It has been so long since I have used anything else but I have never seen anything that does more than just instant messaging where as this will open up what possibilities and IM app can actually have.

Do you think Slack delivers good value for the price?

Not sure

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

Yes

Did implementation of Slack go as expected?

Yes

Would you buy Slack again?

Yes

I haven't come across a professional instant messaging service that works as well as Slack. It plugs in to a lot of other work based applications seamlessly like Google Calendars and Zoom. It is a great place to collaborate across the globe as it is sensitive to peoples work/life balance with things like a "do not disturb" mode, the ability to set working hours and schedule message sending.

Slack Feature Ratings

Task Management
Not Rated
Scheduling
Not Rated
Workflow Automation
Not Rated
Mobile Access
10
Search
10
Visual planning tools
Not Rated
Chat
10
Notifications
8
Discussions
9
Surveys
8
Internal knowledgebase
Not Rated
Versioning
Not Rated
Video files
9
Audio files
Not Rated
Document collaboration
10
Access control
Not Rated
Advanced security features
Not Rated
Device sync
Not Rated