Slack from Customer Support POV
January 04, 2024
Slack from Customer Support POV
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Slack
We use it for internal communication, between the company and between the teams. Also to integrate with other systems to receive alerts and updates
- Communicate things with people within the organisation
- Create teams to discuss particular topics
- Calls are integrated and allow to share screen for a better and quicker comm
- Share and manage files attached to conversations
- Sometimes the search using keywords doesn't work really well
- During calls the sound may be not the best or sometimes it is lost which led you to have to close the app and reopen it again
- It would be nice to have the option to add images in between of text
- It has allowed our Support team to decrease the response time: we use Slack to communicate with our Tech team in order to solve more technical issues. We ping our colleagues in Tech Support and we use a colour code system to prioritise our queries so they can help us in that order hence our customers queries are solved faster.
- If we have an usage question from our customers, we have channels where we can post the query and try to solve it using everyone knowledge.
Do you think Slack delivers good value for the price?
Yes
Are you happy with Slack's feature set?
Yes
Did Slack live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Slack go as expected?
I wasn't involved with the implementation phase
Would you buy Slack again?
Yes