Item: Slack
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

The usage of Slack in our organization is by being able to communicate with other department within our account. It is one of the main things that I personally use when I escalate cases to our higher team or executive which is really important to the work load that I currently do in my daily basis.

Pros and Cons

Slack is good for managing threads
Slack is great when you want to escalate things with proper documentation
Slack has good features that allows the user to customize the thread

Design of the interface
Customizability
Loading speed

Return on Investment

The positive impact of the platform is about all the escalated cases that can be handled by a specialized team in the internal sector of the company which would result in better management in the expenditures of the company.

Alternatives Considered

Kustomer

Key Insights

Do you think Slack delivers good value for the price?

Yes

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Slack go as expected?

I wasn't involved with the implementation phase

Would you buy Slack again?

Yes

Likelihood to Recommend

I think Slack would be a perfect fit for business related purposes, but if I would use Slack for daily usage regarding about my personal use like social life I think Slack is more inclined to professional use so what I can tell about Slack is that it has all the components of what a typical social media platform is but in professional manner.

It's like social media platform in a professional setting

Overall Satisfaction with Slack