Item: Slack
Rating: 9
Author: Verified User

Overall Satisfaction with Slack

Use Cases and Deployment Scope

Slack is the main platform for communication within the company. We used it for general chat, direct messaging and sharing announcements, as well as specific channels for smaller groups. Getting answers to questions regarding work is quick and easy and it's a great way to get lots of people collaborating.

Pros and Cons

Pros

Notifications are handled really well so you don't miss anything coming in.
Channels work really well with permissions allowing you to only let people that should have access to something have access.
Addons are a nice addition that allows for further functionality.

Cons

The search bar could have clearer filters
The direct message list could be adjustable so that you can quickly access contacts that you want to have to hand.

Return on Investment

Easy access to contacting management
Central line of communication across the entire company

Usability

Most things are really accessible and easy to use however there are one or two features that could be fine tuned for a better user experience

Key Insights

Do you think Slack delivers good value for the price?

Not sure

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Slack go as expected?

I wasn't involved with the implementation phase

Would you buy Slack again?

Yes

Likelihood to Recommend

Group collaboration works really well. A problem can be posted and multiple people can see it and address it quickly. The 'now typing' feature also means you know when someone else is working on an answer.

Slack Feature Ratings

Comments

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A central hub for the company