Global Customer Review
September 24, 2019
Global Customer Review
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with GEP SMART
We currently use GEP SMART P2P modules in North America and European commercial sites (one manufacturing site) and the sourcing module is used in NA, EU, and IN. The spend module supports our sourcing team's annual savings goals and provides better visibility for strategy and budget management. The recent supplier portal enablement for our suppliers provides transparency, real-time updates, and more efficient invoice approval processes.
- The spend module supports our sourcing team's annual savings goals and provides better visibility for strategy and budget management.
- The recent supplier portal enablement for our suppliers provides transparency, real-time updates, and more efficient invoice approval processes.
- SMART modules allow for a great degree of customization and flexibility in processes.
- System slowness is a common complaint among users.
- Establish compliant e-invoicing capabilities in Europe.
- More mobile capabilities.
- More focus on AI innovations.
We are not currently utilizing the tool in this manner. We utilize a separate contracting module without a connection to the GEP SMART system. The e-sourcing module is being utilized as a stand-alone tool and we are unable to gain the benefits of having a unified source-to-pay platform with an uninterrupted workflow.
- With the supplier portal, we are able to gain efficiencies in our invoice processing times, increasing the likelihood of on-time payments.
- GEP is dedicated to making the requested enhancements to the system.
- GEP customer engagement to conduct solution workshops with our teams has made a noticeable difference.
The biggest change is the spend visibility for our sourcing and procurement teams. This increased visibility has proven to introduce efficiencies within strategy development, spend management, and compliance.
- SAP ERP and Ariba Procurement
We selected GEP SMART for its ability to offer a full end-to-end integrated source-to-pay solution, pricing, and ease of use. There was an implementation series offered by GEP, as well as flexibility, customization, account management team dedication, and the overall service and support.