Great tool for qualitative data
May 29, 2019
Great tool for qualitative data

Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Smartlook
We use Smartlook across our whole marketing and design team as an addition to Google Analytics. It provides qualitative data such as user recordings connected with events and funnels, heatmaps and clickmaps, most of which you can't get from GA. We use it regularly to validate our new designs and hypotheses. We also have a complex sales cycle with attribution problems and Smartlook helps us evaluate our marketing campaigns with qualitative data.
Pros
- Unsampled recordings and data
- Top-notch support and account management
- Events and funnels connected with user recordings
Cons
- Occasional bugs. But they are not left unanswered whenever I report them.
- A bit clumsy user management, it's supposed to get better in the future
- The qualitative data is invaluable
Comments
Please log in to join the conversation