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Useful, first-hand behaviour insights
December 31, 2019

Useful, first-hand behaviour insights

Pablo López Mayayo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Smartlook

It's used by the Marketing and Design Department in order to store and analyse data about our online store user experience.
  • Easy-to-use, Integrate and interpretate
  • Clear examples of UX fixes
  • Reduced storage needed for our data
  • Amount of time required to analyse
We received fast and personalised help from their support team, which is really impressive considering we're in a different time zone/country.

Do you think Smartlook delivers good value for the price?

Yes

Are you happy with Smartlook's feature set?

Yes

Did Smartlook live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Smartlook go as expected?

Yes

Would you buy Smartlook again?

No

It's an appropriate tool for discovering issues in the UX of your site and for finding technical errors in specific cases. You can see how people navigate through your website, uses your tools, perceive your buttons, etc.
It was really useful when we found a UX issue. We were concerned about abandoned carts, and Smartlook helped us see the journey of our clients and try to improve our website to make it more appealing.

It's not useful if you want to see aggregated data, because the use of video takes too much time to watch & analyze all the individual cases. It would take too long in order to create aggregated data from the viewing sessions.