Life saving problem solving tool
October 21, 2021
Life saving problem solving tool

Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Smartlook
It is being used by our Tech Team as well as the operation team. The Tech Team uses it to troubleshoot any reported issue by looking at the user behavior and console that is offered by Smartlook. The operation team uses it to study feature usage and to make decisions on feature improvements and figure out which users need training to use the platform.
Pros
- Captures the entire user's session as is!
- Gives the url in seconds.
- Provide developer console.
Cons
- Network tab currently does not show any requests being made.
- Allow downloading of the session video.
- Catch issues before they are reported.
- Improved our feature usage analysis.
- Helped bring stability to our platform.
- Saved tons of developer time.
Do you think Smartlook delivers good value for the price?
Yes
Are you happy with Smartlook's feature set?
Yes
Did Smartlook live up to sales and marketing promises?
Yes
Did implementation of Smartlook go as expected?
Yes
Would you buy Smartlook again?
Yes
Comments
Please log in to join the conversation