Insights beyond analytics
October 22, 2021

Insights beyond analytics

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Smartlook

In our company, we use Smartlook mainly in the marketing area to identify the origin of new leads and their behavior on our website. Occasionally, we also use it to see how our website adapts to different browsers. We analyze the behavior of our visitors and find possible flaws in the interface of our website, in this way we adjust and make improvements in real-time.

Pros

  • Identify the origin of new leads.
  • Highlighting possible UX design flaws.
  • Display actual customer behavior.

Cons

  • Identifying users.
  • The way in which it displays visit data.
  • The way in which it sometimes identifies events.
  • Increased understanding of our users.
  • Increased conversion rates.
  • Increased visibility of the user experience.
I don't know what the support service is like. The app is very easy to use and so far problem-free. I have received emails offering help, but I haven't needed it.
The use of the app is very easy and intuitive. It also allows you to adapt the events and funnels to your needs. In general, it is a very complete and well-developed application.
Oribi seems to be very expensive and at the same time very basic. Hotjar is good, but it doesn't have the recording option as Smartlook does.

Do you think Smartlook delivers good value for the price?

Yes

Are you happy with Smartlook's feature set?

Yes

Did Smartlook live up to sales and marketing promises?

Yes

Did implementation of Smartlook go as expected?

Yes

Would you buy Smartlook again?

Yes

Smartlook is perfect if you want to know the real behavior of the users on your website. Smartlook is ideal if you want to track additional information like what you get from platforms such as Google Analytics. It is great if you want to create funnels and see where you can optimize.

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