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First ATS Experience
November 14, 2017

First ATS Experience

Stephanie Opoku, SHRM-CP, CIR | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Corporate

Overall Satisfaction with SmartRecruiters

SmartRecruiters is our only ATS system so we use it for job postings, applicant tracking, reporting, and data collection. It's housed in HR but used by all hiring managers/teams. It has helped to streamline our process and keep our process consistent.
  • The system is very intuitive. It's easy to navigate and there is more than one way to get to a particular place in the system.
  • They launch new system updates almost monthly, so it demonstrates they are listening to their customers and always working to improve the system.
  • I wish you were able to edit things once submitted.
  • The offer letter templates don't pull the fields like I wish they would. I often have to type in each candidate's address because it doesn't pull it from the resume (this is likely because people put their address in different places on their resume).
Based on feedback we do in a new hire survey, our candidates are very pleased with our interview process. I am not sure we have specific feedback on SmartRecruiter, but I gather their overall positive review has to do with the process from beginning to end.
All of my hiring managers learn the system quickly and all feel it has helped the process become more efficient and effective. We can keep our notes all in one place and share candidates across the hiring team.
  • Implementing SmartRecruiters three years ago has certainly saved our organization time. Everything is in one place and it has made job postings much more efficient.
  • The quality of our hires has improved in combination from passive sourcing techniques and utilizing the system. We are now able to engage candidates in a more sufficient way.
I don't have any experience using an ATS outside of SmartRecruiters.
It's a very easy system to learn. When we first bought the system 3 years ago, there was a lot of functionality missing, but it has drastically improved over the years.

SmartRecruiters Feature Ratings

Recruiting / ATS
8.6
Job Requisition Management
9
Company Website Posting
10
Publish to Social Media
10
Job Search Site Posting
9
Customized Application Form
7
Resume Management
6
Duplicate Candidate Prevention
6
Candidate Search
8
Applicant Tracking
10
Collaboration
9
Task Creation and Delegation
Not Rated
Email Templates
8
User Permissions
10
Notifications and Alerts
10
Reporting
8