Smartsheets is a smart workplace solution
December 11, 2018

Smartsheets is a smart workplace solution

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Smartsheet

Many different departments across the company use Smartsheet for different purposes. I feel that they are most helpful for inter-departmental requests that need to be logged. It allows us to share data between departments and across the globe without having to give access to secure databases on our servers. Smartsheet is one of the fastest and straightforward ways to allow people from multiple locations to collaborate on files.
  • The Smartsheet interface is very user friendly and organized.
  • The Smartsheet website is very fast and can be accessed from anywhere.
  • It is so easy and quick to share files with anyone anywhere in the world with Smartsheet.
  • I wish there was an autosave feature. It is very frustrating when there is an interruption in your connection and data gets lost.
  • You cannot view changes in real time like you can with some other similar programs. You have to refresh to see changes made by others.
  • The site is often under maintenance.
  • Smartsheets has made a lot of processes such as getting refunds out to customers much more streamlined.
I am not a fan of how Google Docs and the associated apps format files. Google Charts also requires you to login with a Google account instead of using your work Outlook email address. Other than that they are very similar products in functionality. It really depends on what exactly you are looking for.
Smartsheet is best for sharing basic data or request logs that are not often edited at the same time by different people. It works very well if one person edits and then later someone else goes in to retrieve the data or make edits, but if two or more people are working at the same time, they may end up doing overlapping work since the changes do not update until you save and refresh.

Smartsheet Feature Ratings

Task Management
8
Resource Management
Not Rated
Gantt Charts
9
Scheduling
Not Rated
Workflow Automation
Not Rated
Team Collaboration
7
Support for Agile Methodology
Not Rated
Support for Waterfall Methodology
Not Rated
Document Management
10
Email integration
9
Mobile Access
9
Timesheet Tracking
Not Rated
Change request and Case Management
Not Rated
Budget and Expense Management
Not Rated
Quotes/estimates
Not Rated
Invoicing
Not Rated
Project & financial reporting
Not Rated
Integration with accounting software
Not Rated