TrustRadius
Check Out Who Else is in Your Social Media Kitchen Before Using Socialbakers
https://www.trustradius.com/social-media-marketingSocialbakers SuiteUnspecified7.851101
Bryan Nye profile photo
Updated March 16, 2016

Check Out Who Else is in Your Social Media Kitchen Before Using Socialbakers

Score 8 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Socialbakers Analytics

Our team used Socialbakers Analytics from 2015 - 2016 for social media competitive analysis. Socialbakers offered great reports and insight into how our social media channels compared to the channels of our competitors. The business concerns that Socialbakers addressed for our company was making sure that we kept up with how our competitors were using social media to reach their customers. In most cases we stayed competitive with our competition on social media but Socialbakers showed us several metrics we could improve on.
  • Competitive Analysis was a strong point for Socialbakers when comparing our metrics to our competitors.
  • Facebook Ad analysis was helpful through Socialbakers because it showed us how our ads could perform better.
  • Accurate metrics for Facebook in particular with Socialbakers since Socialbakers is a close partner of Facebook.
  • Socialbakers could have more support based in the United States. We ran into an issue with scheduling time for update calls and receiving feedback from emails because our representative was based on another continent.
  • Socialbakers could offer some additional features that set them apart from their competitors.
  • Socialbakers could be in better contact with their customers from a sales manager and an account manager position.
  • Socialbakers showed us ways that we could improve on how often we post on social media channels compared to our competitors.
  • Socialbakers showed us ways that we could advertise on Facebook more efficiently.
We now use Tracx Social Media Listening tool for our competitor analysis and comparison. Tracx is a tool that includes social media listening, social media post scheduling and competitor analysis.
Socialbakers Analytics is well suited to compare your business' social media channels to the channels of your competitors.

Evaluating Socialbakers Analytics and Competitors

Yes - We were previously using Meltwater Buzz for our competitor comparisons but Social Bakers had more metrics available to us.
  • Price
  • Product Features
  • Vendor Reputation
We liked the Socialbakers was a partner with Facebook and the metrics that it could offer us about our competitors on Social Media that other platforms could not.
I might look for a platform that offers social media competitive comparison as well as social media listening and scheduling all in one tool. This way we would have one login for all of our social media needs within one tool.

Socialbakers Analytics Support

Support is not based in the United States.
ProsCons
Quick Resolution
Good followup
Support understands my problem
Not kept informed
Difficult to get immediate help