Look harder for alternatives to Loggy
October 01, 2020

Look harder for alternatives to Loggy

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with SolarWinds Loggly

Loggly is our centralized logging and alerting service. It's part of our overall monitoring solution which also includes Prometheus, InfluxDB, and Grafana. It was initially only used by the Software Development and Cloud Engineering teams but has grown to also include Support and Operations.

Pros

  • Vendor-hosted and fully managed.
  • It performs reasonably well.

Cons

  • User management is awful (deleted users are "renamed" and still appear in the system; no SSO).
  • Pricing is too high, given the limited features (yes, it's cheaper than many alternatives but they offer much more functionality).
  • UI feels clunky and dated.
  • Only 2 customer tokens allowed - why?
  • Pricing only based on basic ingestion/retention values - what about e.g. retaining ERROR logs for longer than DEBUG logs, or retaining PROD logs longer than DEV logs?
  • Loggly's awkward pricing and API forced us to artificially reduce log volume (i.e. truncate logs) which negatively impacted overall quality and now rework is necessary to undo the damage.
Loggly was a mistake. We selected it to get a cheap vendor-hosted solution up and running quickly but have come to regret the decision and should have spent the effort to set up the right tool from the beginning.
Loggly is only well-suited for young projects. Great to get a fully-managed hosted logging solution set up with only a few clicks, but once you have any real complexity (multiple services and environments) or more than a few GB/day worth of log volume the weaknesses really start to show.

Comments

  • David Wagner | TrustRadius Reviewer
    We're sorry to hear you had some issues and concerns with your Loggly experience, and I'd love to connect with you to ensure you're aware of some capabilities you may have missed thus-far. For example, Loggly has comprehensive SSO capabilities with SAML for integration with your existing IP implementations. We've also just released a comprehensive update to our User Experience (based on Useability testing with global Loggly customers). If you'd be willing to reachout to: support@loggly.com and mention my name, we can ensure you get connected to the right people to address your concerns as well as the product team for improvements/suggestions as we're always improving Loggly to optimize our customers experience.

More Reviews of SolarWinds Loggly